Saturday, August 6, 2011

Great Example of a Conversation with a Customer Through Social Media

Here's a little example of a conversation with a customer. It's meant to be read with this post about responding to positive feedback on social media websites. This is a dialogue between a fine Italian restaurant and a customer who just praised it:

Reviewer: Hi there, I loved your restaurant! The veal parmigiana tasted very authentic.

Italian Restaurant: Thank you so much! That really means a lot. We really do strive to remind everyone of the tastes of Little Italy through our food. You seem like someone who really appreciates food; what’s been your favorite experience with an Italian restaurant? It’d be great to have your input so we can make our atmosphere and food even better :)

Reviewer: Haha, I vacationed in Italy for a month last year so I guess I know a little bit about Italian food. :) I guess my best experience would be at this restaurant in Italy where the chef himself took the dishes to our table and finished off the garnishes at the table. Needless to say, the food was great!

Italian Restaurant: That's awesome! Maybe we'll include some of those ideas in our experience for next time! What part of Italy did you go to?

...and so on and so forth...

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